(4.3 / 5)1704+ Ratings

Backcountry Reviews

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Overall Rating

4.3
5 Reviews
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About Backcountry

Backcountry.com is a well-known online retailer that specializes in outdoor gear and clothing. They offer a wide range of products, including their own brands such as Backcountry Gear & Apparel, Basin & Range, and Stoic. These products are known for their high-quality materials and craftsmanship, and are covered by a limited warranty against manufacturing defects.

In addition to their own brands, Backcountry.com also collaborates with other brands to create unique products. They pride themselves on their snow outerwear, which uses materials like Gore, Pertex, and Primaloft. They also focus on base layers and insulation.

Backcountry.com provides a number of services to support their customers. They have a dedicated customer service team, known as Gearheads, who are available to assist with any inquiries or issues. Customers can contact the Gearheads via email, phone, or chat through the Backcountry.com website. They also offer a return and exchange service, and provide a range of shipping options, including free shipping eligibility.

Backcountry.com also runs an Expedition Perks program, which offers special benefits to members. They offer various discounts to military personnel, first responders, teachers, and students. They also have an affiliate program.

Please note that this information is subject to change and it's always best to visit the official Backcountry.com website for the most accurate and up-to-date information.

Backcountry Pros & Cons

Pros of Backcountry.com:

  • Wide Range of Products: Offers a vast selection of high-quality outdoor clothing and gear from top-rated brands like Patagonia, The North Face, and Salomon.
  • Fast Shipping: Provides various shipping options, including Economy Shipping (5-10 business days) and Standard Shipping (4-6 business days).
  • Easy Returns: Known for its easy return policy, allowing customers to return items at any time with proof of purchase.
  • Discounts: Often has site-wide sales with discounts up to 70% off on select styles or brands.
  • Expedition Perks Loyalty Program: Offers loyalty points, rewards, special offers, sweepstakes, and exclusive events to its members.
  • Knowledgeable Staff: Their staff, known as "gearheads," are typically more knowledgeable than employees at other retailers.

Cons of Backcountry.com:

  • Customer Service Issues: Many customers have reported poor customer service experiences, including unresponsive chat interactions and difficulties in getting refunds.
  • Return Policy Problems: Some customers have faced issues with the return process, such as credits expiring after a year and difficulties in processing returns.
  • Delivery Issues: There have been complaints about delayed shipments and incorrect deliveries, with some customers being told that delays are their fault.
  • Negative Reviews: Backcountry.com has a low rating on review platforms, with an average of 1.7 stars from 315 reviews on Sitejabber and 1.05 stars from 20 customer reviews on the BBB.

Overall: While Backcountry.com offers a wide range of high-quality products and competitive pricing, its customer service and return policy issues have been significant concerns for many customers.

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Backcountry Customer Reviews (5)

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Wessel van der Pas
Wessel van der Pas
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Feb 10, 2023
John Neu
John Neu
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Feb 8, 2023
Malene Bang
Malene Bang
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Feb 7, 2023
David Horace
David Horace
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Feb 5, 2023
Daniel Kirsch
Daniel Kirsch
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Feb 4, 2023

Backcountry Customer’s Q&A

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Backcountry Features and Benefits

Backcountry.com is an online specialty retailer that sells clothing and outdoor recreation gear for various activities such as hiking, camping, road biking, mountain biking, rock climbing, winter sports, fly fishing, kayaking, rafting, road and trail running, and more. Here are some of its key features and benefits:

Key Features:

  • Wide Range of Products: Offers a vast selection of outdoor clothing and gear for various activities. Carries top-rated brands such as Patagonia, The North Face, Salomon, Helly Hansen, and Canada Goose.
  • Fast Shipping: Provides fast shipping options. Economy Shipping takes 5-10 business days, and Standard Shipping takes 4-6 business days to arrive from the shipment date.
  • Easy Returns: Known for its easy return policy.
  • Discounts: Often has site-wide sales of up to 70% off on select styles or brands.

Benefits:

  • Quality Products: Offers high-quality products from top-rated brands.
  • Customer Service: Known for its excellent customer service.
  • Expedition Perks Loyalty Program: All membership tiers enjoy a variety of benefits such as Loyalty Points, Rewards, special offers, sweepstakes, one of a kind experiences, exclusive events, and advance access to products.
  • Knowledgeable Staff: Their “gearheads” are typically more knowledgeable than employees at other retailers.

These features and benefits make shopping at backcountry.com a great experience for outdoor enthusiasts.

Backcountry Pricing

Backcountry.com offers several pricing-related benefits:

  • Price Match Guarantee: If a competitor has an item available online at a lower final price (after any tax and shipping costs), Backcountry will do its best to beat it by 5%.
  • 20% Off One Full-Price Item: Members can take an extra 20% off select clearance items, and non-members can save up to 30% off all eligible full-price items in their cart.
  • Free Shipping: Orders over $50 qualify for free shipping, and there is a 30-day return policy.

Important Keywords:

  • Price Match Guarantee
  • 20% Off One Full-Price Item
  • Free Shipping

About backcountry.com Payment Method?

Backcountry.com offers several payment methods. They accept valid payment methods that are acceptable to them. If you have credits with Backcountry.com, these can be used towards future purchases on the site. At the checkout, you can choose to use your credits or save them for a later purchase. Credits are redeemed in the order that they were earned. If you return an item that earned you credits, you'll lose those credits when the return is processed. If you already spent the credits you earned, the value of those credits will be deducted from your refund. Unspent credits will be deducted from your current credits balance. If you return an item or items you purchased with credits, the amount of credits you used to make the purchase will be returned to your account. Unused gear can be returned at any time, with proof of purchase, for a full refund to your original method of payment. If the original method of payment is unavailable, they will issue your refund in the form of store credit.

Backcountry FAQs

FAQ

Backcountry Alternatives

Here are the top 10 alternatives to backcountry.com:

  1. rei.com - Offers top-brand gear, clothing, and outdoor adventures. Also provides rentals, classes, events, and expert advice.
  2. thenorthface.com - Has been crafting quality outdoor clothing, backpacks, and shoes for more than 50 years.
  3. competitivecyclist.com - Explore cycling gear, apparel & more for however & wherever you ride.
  4. campsaver.com - Provides quality outdoor apparel and gear for camping, backpacking, hiking, and climbing.
  5. dickssportinggoods.com - A well-known sports goods retailer.
  6. Amazon - The largest internet-based retailer offering a wide range of outdoor brands.
  7. Moosejaw - Offers free 2-day shipping and has a lifetime returns policy.
  8. Overstock - An online retailer selling a broad range of products including outdoor gear.
  9. Target - A general merchandise retailer that also sells outdoor gear.
  10. Cabela’s - Specializes in hunting, fishing, boating, camping, shooting, and outdoor gear.

These sites offer a variety of outdoor gear and clothing, similar to backcountry.com. They are known for their quality products and customer service.

FAQ

How To Open A Backcountry Account?

Here are the steps to open an account on backcountry.com:

  1. Visit the backcountry.com website.
  2. Click on the Sign In button at the top right corner of the homepage.
  3. On the Sign In page, find the section that says Create your Account.
  4. Fill in the First Name, Last Name, Email, and Password fields. The password should include 8 or more characters and at least 1 special character.
  5. Retype the password in the Retype password field.
  6. Optionally, enter the Birthdate for a free birthday gift.
  7. Agree to Backcountry's Terms of Use, Expedition Perk's Terms & Conditions, and consent to the Privacy Policy.
  8. Click on the Join Now button to create the account.

After these steps, a confirmation will be sent to the provided email address. Check the email to complete the registration process. Enjoy shopping on backcountry.com!

FAQ

What are the estimated shipping timelines?

For standard shipping, orders will typically arrive 4-6 business days from the date of shipment. For economy shipping, orders will typically arrive 5-10 business days from the date of shipment.
FAQ

Does Backcountry offer international shipping?

Yes, Backcountry can sell and ship some goods internationally, depending on the destination and product. However, Backcountry can not ship to Switzerland or states in the EU or EEA.
FAQ

What is the return policy for Backcountry?

Unused gear can be returned at any time, with proof of purchase, for a full refund to your original method of payment. Used, undamaged gear must be returned within 30 days of delivery, with proof of purchase, and may only be refunded in the form of store credit.
FAQ

Does Backcountry offer exchanges?

Yes, Backcountry offers exchanges. The fastest way to exchange a product is to return your original purchase following the instructions above and then place a new order.
FAQ

Can I get free shipping on my orders at Backcountry?

Yes, Backcountry offers free shipping for orders over $50. This applies to standard shipping and you do not need a Backcountry discount code to avail this offer. Please note that the total purchase amount must be over $50 prior to adding promotions, credits, and taxes. Also, allow 3-5 days for your order to arrive at your home. For military customers, Backcountry provides free ground shipping on orders over $49. Please check the Backcountry website for more details and any changes to their shipping policy.

FAQ

What is the return policy of Backcountry.com?

The return policy of Backcountry.com is as follows:

  • Unused gear can be returned at any time, with proof of purchase, for a full refund to your original method of payment. Unused gear must be returned in the condition you received it and with the original box and/or packaging, including manufacturer tags where applicable. If the original method of payment is unavailable, they will issue your refund in the form of store credit.
  • Used, undamaged gear must be returned within 30 days of delivery, with proof of purchase, and may only be refunded in the form of store credit. They will not accept the return of products that are dirty or damaged due to ordinary wear and tear, improper use, or accidents.
  • Products purchased at one of their stores must be returned to a store. They cannot accept the return of products purchased at one of their stores through their mail-in returns process. You can return an item to any of their stores—it doesn’t have to be to the same store where you made the purchase.
  • Proof of purchase includes a paper receipt, electronic receipt, or order number. Their Gearhead customer service team may request certain customer information to process a return at a store.
  • For returns by mail, Backcountry can validate proof of purchase utilizing the Return Merchandise Authorization (RMA) number. Returns by mail follow three steps: Get an RMA number under the “Order History” tab of your Account or by contacting a Gearhead. Repackage your gear. Be sure to include the RMA number and order number in the return package! Send off your return using a carrier of your choice or at a FedEx drop-off location when using the flat rate label that you can request after obtaining your RMA under “Order History.” It’s your responsibility to pay costs related to the repair of returned items damaged during shipping due to improper packaging..
FAQ

About backcountry.com Prices and Cost?

Backcountry.com offers a wide range of products, and the prices can vary significantly. They often have sales where you can find items discounted up to 60% off. For example, the Cotopaxi Abrazo Half-Zip Fleece Jacket for men is priced at $84.00, down from its original price of $120.00, which is a 30% discount.

In addition to sales, Backcountry.com also has a Lowest Price Guarantee. If a competitor has an item available online at a lower final price (after any taxes and shipping costs), Backcountry.com promises to beat the product price by 5%. The item must be in stock and the price must be currently listed. The item must be sold by a U.S.-based online retailer authorized by the brand. Auction sites are excluded.

If you see something on sale, don't wait around to buy it. Sale prices are not permanent and special promotions often end within a few days. If Backcountry.com puts an item on sale less than 30 days after you bought it at full price, they will credit you the difference. This offer only applies to purchases made within the last 30 days, and only if they have the same size and color of the item that you originally purchased in stock.

Please note that price-match discounts cannot be combined with any other offers or promotions. All competitor pricing must be verifiable online, and approval for price matching is made at the discretion of Backcountry staff.

FAQ

What is the return policy of backcountry.com?

The return policy of Backcountry.com is as follows:

  • Unused gear can be returned at any time, with proof of purchase, for a full refund to your original method of payment. Unused gear must be returned in the condition you received it and with the original box and/or packaging, including manufacturer tags where applicable. If the original method of payment is unavailable, they will issue your refund in the form of store credit.
  • Used, undamaged gear must be returned within 30 days of delivery, with proof of purchase, and may only be refunded in the form of store credit. They will not accept the return of products that are dirty or damaged due to ordinary wear and tear, improper use, or accidents.
  • Products purchased at one of their stores must be returned to a store. They cannot accept the return of products purchased at one of their stores through their mail-in returns process. You can return an item to any of their stores—it doesn’t have to be to the same store where you made the purchase.
  • For returns by mail, Backcountry can validate proof of purchase utilizing the Return Merchandise Authorization (RMA) number. You can get an RMA number under the “Order History” tab of your Account or by contacting a Gearhead. Be sure to include the RMA number and order number in the return package! Send off your return using a carrier of your choice or at a FedEx drop-off location when using the flat rate label that you can request after obtaining your RMA under “Order History.”
FAQ

How long does it take to receive my order from Backcountry?

Orders placed at Backcountry before 3pm MST will generally ship the same day. Orders placed over the weekend or on recognized holidays will generally ship the next business day. For standard shipping, orders will typically arrive 3-5 business days from the date of shipment. For economy shipping, orders will typically arrive 5-10 business days from the date of shipment. Next Day orders must be placed by 12:00 MST in order to guarantee same day shipment and next day delivery. Please note that these timelines are estimates and may change based on order volume or other circumstances, like weather-related delays. If there are any unexpected delays in shipping, Backcountry will contact you via email.

FAQ

About backcountry.com Popular Products and Services?

Backcountry.com is a popular online retailer that specializes in outdoor gear and clothing. They offer a wide range of products for various outdoor activities such as hiking, camping, skiing, snowboarding, and more. Some of their popular product categories include men's and women's clothing, outerwear, insulation, baselayers, and apparel luggage. They also offer gear for biking, including bike accessories, bike apparel, bike electronics, bike storage, and transportation equipment. In addition, they have a selection of top-rated products rigorously tested and approved by their Gearheads. These products range from jackets and bib pants to insulated anoraks and performance shell jackets. All their products are designed to withstand the rigors of outdoor activities and provide comfort and functionality to the user.

FAQ

How do I earn credits with Backcountry.com?

At Backcountry.com, credits are a way to reward valued customers or compensate customers for returned items. You can earn credits by making a qualifying purchase on product pages, promotions, or sales. After your order ships, you'll earn the amount in credits shown. These credits can be used towards future purchases on Backcountry.com and Competitive Cyclist. Your credits balance is displayed on your account page, at the cart, and at the checkout. At the checkout, you can choose to use your credits or save them for a later purchase. If your credits balance exceeds the total purchase amount of your order, the difference will remain in your account until those credits expire. Credits are redeemed in the order that they were earned, with credits that expire sooner being used first. If you return an item that earned you credits, you'll lose those credits when the return is processed. If you already spent the credits you earned, the value of those credits will be deducted from your refund. If you return an item you purchased with credits, the amount of credits you used to make the purchase will be returned to your account. Return credits are applied to your account before any other payment method is considered when processing a return. Credits do expire, but you will be sent a reminder email before your credits expire.

FAQ

backcountry.com Return Policy?

Backcountry.com has a comprehensive return and shipping policy.

For returns, unused gear can be returned at any time with proof of purchase for a full refund to your original method of payment. The gear must be returned in the condition you received it and with the original box and/or packaging, including manufacturer tags where applicable. Used, undamaged gear must be returned within 30 days of delivery, with proof of purchase, and may only be refunded in the form of store credit. Products purchased at one of their stores must be returned to a store. They cannot accept the return of products purchased at one of their stores through their mail-in returns process. For returns by mail, Backcountry can validate proof of purchase utilizing the Return Merchandise Authorization (RMA) number.

For shipping, orders placed before 3pm MST will generally ship the same day. Orders placed over the weekend or on recognized holidays will generally ship the next business day. For standard shipping, orders will typically arrive 3-5 business days from the date of shipment. For economy shipping, orders will typically arrive 5-10 business days from the date of shipment. If your order exceeds a certain amount, as periodically advertised on their sites, you may qualify for free shipping. Free shipping offers are applied to the order total after any promotions or credits are applied, exclusive of taxes and other fees. Certain hazardous or flammable products, like those containing lithium batteries or compressed air, can only be shipped via ground delivery and are only able to be shipped to the contiguous United States, they cannot be shipped to Alaska, Hawaii, any US territories, or internationally. Certain oversized items can only be shipped via freight. Oversized freight items include, but are not limited to: complete bikes, bike frames, bike wheels, travel cases, kayaks, kayak trailers, SUP boards, surfboards, crash pads, cargo boxes, car racks, truck bed storage, indoor bike trainers, and rooftop tents. For products with these restrictions, only available shipping options will surface at checkout. Freight items can only be shipped to the contiguous United States, they cannot be shipped to Alaska, Hawaii, any US territories, or internationally..

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