Backcountry Reviews

The return policy of Backcountry.com is as follows:

• Unused gear can be returned at any time, with proof of purchase, for a full refund to your original method of payment. Unused gear must be returned in the condition you received it and with the original box and/or packaging, including manufacturer tags where applicable. If the original method of payment is unavailable, they will issue your refund in the form of store credit.
• Used, undamaged gear must be returned within 30 days of delivery, with proof of purchase, and may only be refunded in the form of store credit. They will not accept the return of products that are dirty or damaged due to ordinary wear and tear, improper use, or accidents.
• Products purchased at one of their stores must be returned to a store. They cannot accept the return of products purchased at one of their stores through their mail-in returns process. You can return an item to any of their stores—it doesn’t have to be to the same store where you made the purchase.
• Proof of purchase includes a paper receipt, electronic receipt, or order number. Their Gearhead customer service team may request certain customer information to process a return at a store.
• For returns by mail, Backcountry can validate proof of purchase utilizing the Return Merchandise Authorization (RMA) number. Returns by mail follow three steps: Get an RMA number under the “Order History” tab of your Account or by contacting a Gearhead. Repackage your gear. Be sure to include the RMA number and order number in the return package! Send off your return using a carrier of your choice or at a FedEx drop-off location when using the flat rate label that you can request after obtaining your RMA under “Order History.” It’s your responsibility to pay costs related to the repair of returned items damaged during shipping due to improper packaging..

Backcountry.com offers a wide range of products, and the prices can vary significantly. They often have sales where you can find items discounted up to 60% off. For example, the Cotopaxi Abrazo Half-Zip Fleece Jacket for men is priced at $84.00, down from its original price of $120.00, which is a 30% discount.

In addition to sales, Backcountry.com also has a Lowest Price Guarantee. If a competitor has an item available online at a lower final price (after any taxes and shipping costs), Backcountry.com promises to beat the product price by 5%. The item must be in stock and the price must be currently listed. The item must be sold by a U.S.-based online retailer authorized by the brand. Auction sites are excluded.

If you see something on sale, don't wait around to buy it. Sale prices are not permanent and special promotions often end within a few days. If Backcountry.com puts an item on sale less than 30 days after you bought it at full price, they will credit you the difference. This offer only applies to purchases made within the last 30 days, and only if they have the same size and color of the item that you originally purchased in stock.

Please note that price-match discounts cannot be combined with any other offers or promotions. All competitor pricing must be verifiable online, and approval for price matching is made at the discretion of Backcountry staff.

The return policy of Backcountry.com is as follows:

• Unused gear can be returned at any time, with proof of purchase, for a full refund to your original method of payment. Unused gear must be returned in the condition you received it and with the original box and/or packaging, including manufacturer tags where applicable. If the original method of payment is unavailable, they will issue your refund in the form of store credit.
• Used, undamaged gear must be returned within 30 days of delivery, with proof of purchase, and may only be refunded in the form of store credit. They will not accept the return of products that are dirty or damaged due to ordinary wear and tear, improper use, or accidents.
• Products purchased at one of their stores must be returned to a store. They cannot accept the return of products purchased at one of their stores through their mail-in returns process. You can return an item to any of their stores—it doesn’t have to be to the same store where you made the purchase.
• For returns by mail, Backcountry can validate proof of purchase utilizing the Return Merchandise Authorization (RMA) number. You can get an RMA number under the “Order History” tab of your Account or by contacting a Gearhead. Be sure to include the RMA number and order number in the return package! Send off your return using a carrier of your choice or at a FedEx drop-off location when using the flat rate label that you can request after obtaining your RMA under “Order History.”

Orders placed at Backcountry before 3pm MST will generally ship the same day. Orders placed over the weekend or on recognized holidays will generally ship the next business day. For standard shipping, orders will typically arrive 3-5 business days from the date of shipment. For economy shipping, orders will typically arrive 5-10 business days from the date of shipment. Next Day orders must be placed by 12:00 MST in order to guarantee same day shipment and next day delivery. Please note that these timelines are estimates and may change based on order volume or other circumstances, like weather-related delays. If there are any unexpected delays in shipping, Backcountry will contact you via email.

Yes, Backcountry offers free shipping for orders over $50. This applies to standard shipping and you do not need a Backcountry discount code to avail this offer. Please note that the total purchase amount must be over $50 prior to adding promotions, credits, and taxes. Also, allow 3-5 days for your order to arrive at your home. For military customers, Backcountry provides free ground shipping on orders over $49. Please check the Backcountry website for more details and any changes to their shipping policy.

Backcountry.com is a popular online retailer that specializes in outdoor gear and clothing. They offer a wide range of products for various outdoor activities such as hiking, camping, skiing, snowboarding, and more. Some of their popular product categories include men's and women's clothing, outerwear, insulation, baselayers, and apparel luggage. They also offer gear for biking, including bike accessories, bike apparel, bike electronics, bike storage, and transportation equipment. In addition, they have a selection of top-rated products rigorously tested and approved by their Gearheads. These products range from jackets and bib pants to insulated anoraks and performance shell jackets. All their products are designed to withstand the rigors of outdoor activities and provide comfort and functionality to the user.

Backcountry.com has a 100% Guaranteed Returns policy. If you need to return an item, you can do so by following these steps:

1. Repackage your gear to ship.
2. Generate your RMA number (Return Merchandise Authorization) from your Order History and print your flat rate FedEx shipping label.
3. Attach your prepaid shipping label, write your RMA number on the package, and drop it off at a FedEx drop-off location.

Unused gear can be returned at any time, with proof of purchase, for a full refund to your original method of payment. Unused gear must be returned in the condition you received it and with the original box and/or packaging, including manufacturer tags where applicable. If the original method of payment is unavailable, they will issue your refund in the form of store credit.

Used, undamaged gear must be returned within 30 days of delivery, with proof of purchase, and may only be refunded in the form of store credit. They will not accept the return of products that are dirty or damaged due to ordinary wear and tear, improper use, or accidents.

Products purchased at one of their stores must be returned to a store. They cannot accept the return of products purchased at one of their stores through their mail-in returns process. You can return an item to any of their stores—it doesn’t have to be to the same store where you made the purchase.

For returns by mail, Backcountry can validate proof of purchase utilizing the Return Merchandise Authorization (RMA) number. It’s your responsibility to pay costs related to the repair of returned items damaged during shipping due to improper packaging..

Backcountry.com offers several payment methods. They accept valid payment methods that are acceptable to them. If you have credits with Backcountry.com, these can be used towards future purchases on the site. At the checkout, you can choose to use your credits or save them for a later purchase. Credits are redeemed in the order that they were earned. If you return an item that earned you credits, you'll lose those credits when the return is processed. If you already spent the credits you earned, the value of those credits will be deducted from your refund. Unspent credits will be deducted from your current credits balance. If you return an item or items you purchased with credits, the amount of credits you used to make the purchase will be returned to your account. Unused gear can be returned at any time, with proof of purchase, for a full refund to your original method of payment. If the original method of payment is unavailable, they will issue your refund in the form of store credit.

At Backcountry.com, credits are a way to reward valued customers or compensate customers for returned items. You can earn credits by making a qualifying purchase on product pages, promotions, or sales. After your order ships, you'll earn the amount in credits shown. These credits can be used towards future purchases on Backcountry.com and Competitive Cyclist. Your credits balance is displayed on your account page, at the cart, and at the checkout. At the checkout, you can choose to use your credits or save them for a later purchase. If your credits balance exceeds the total purchase amount of your order, the difference will remain in your account until those credits expire. Credits are redeemed in the order that they were earned, with credits that expire sooner being used first. If you return an item that earned you credits, you'll lose those credits when the return is processed. If you already spent the credits you earned, the value of those credits will be deducted from your refund. If you return an item you purchased with credits, the amount of credits you used to make the purchase will be returned to your account. Return credits are applied to your account before any other payment method is considered when processing a return. Credits do expire, but you will be sent a reminder email before your credits expire.

Backcountry.com has a comprehensive return and shipping policy.

For returns, unused gear can be returned at any time with proof of purchase for a full refund to your original method of payment. The gear must be returned in the condition you received it and with the original box and/or packaging, including manufacturer tags where applicable. Used, undamaged gear must be returned within 30 days of delivery, with proof of purchase, and may only be refunded in the form of store credit. Products purchased at one of their stores must be returned to a store. They cannot accept the return of products purchased at one of their stores through their mail-in returns process. For returns by mail, Backcountry can validate proof of purchase utilizing the Return Merchandise Authorization (RMA) number.

For shipping, orders placed before 3pm MST will generally ship the same day. Orders placed over the weekend or on recognized holidays will generally ship the next business day. For standard shipping, orders will typically arrive 3-5 business days from the date of shipment. For economy shipping, orders will typically arrive 5-10 business days from the date of shipment. If your order exceeds a certain amount, as periodically advertised on their sites, you may qualify for free shipping. Free shipping offers are applied to the order total after any promotions or credits are applied, exclusive of taxes and other fees. Certain hazardous or flammable products, like those containing lithium batteries or compressed air, can only be shipped via ground delivery and are only able to be shipped to the contiguous United States, they cannot be shipped to Alaska, Hawaii, any US territories, or internationally. Certain oversized items can only be shipped via freight. Oversized freight items include, but are not limited to: complete bikes, bike frames, bike wheels, travel cases, kayaks, kayak trailers, SUP boards, surfboards, crash pads, cargo boxes, car racks, truck bed storage, indoor bike trainers, and rooftop tents. For products with these restrictions, only available shipping options will surface at checkout. Freight items can only be shipped to the contiguous United States, they cannot be shipped to Alaska, Hawaii, any US territories, or internationally..