Backcountry Reviews

Price Match Guarantee: If a competitor has an item available online at a lower final price (after any tax and shipping costs), Backcountry will do its best to beat it by 5%.

20% Off One Full-Price Item: Members can take an extra 20% off select clearance items, and non-members can save up to 30% off all eligible full-price items in their cart.

Free Shipping: Orders over $50 qualify for free shipping, and there is a 30-day return policy.

Wide Range of Products: Offers a vast selection of high-quality outdoor clothing and gear from top-rated brands like Patagonia, The North Face, and Salomon.

Fast Shipping: Provides various shipping options, including Economy Shipping (5-10 business days) and Standard Shipping (4-6 business days).

Easy Returns: Known for its easy return policy, allowing customers to return items at any time with proof of purchase.

Discounts: Often has site-wide sales with discounts up to 70% off on select styles or brands.

Expedition Perks Loyalty Program: Offers loyalty points, rewards, special offers, sweepstakes, and exclusive events to its members.

Knowledgeable Staff: Their staff, known as "gearheads," are typically more knowledgeable than employees at other retailers.

Wide Range of Products: Offers a vast selection of outdoor clothing and gear for various activities. Carries top-rated brands such as Patagonia, The North Face, Salomon, Helly Hansen, and Canada Goose.

Fast Shipping: Provides fast shipping options. Economy Shipping takes 5-10 business days, and Standard Shipping takes 4-6 business days to arrive from the shipment date.

Easy Returns: Known for its easy return policy.

Discounts: Often has site-wide sales of up to 70% off on select styles or brands.

Quality Products: Offers high-quality products from top-rated brands.

Customer Service: Known for its excellent customer service.

Expedition Perks Loyalty Program: All membership tiers enjoy a variety of benefits such as Loyalty Points, Rewards, special offers, sweepstakes, one of a kind experiences, exclusive events, and advance access to products.

Knowledgeable Staff: Their “gearheads” are typically more knowledgeable than employees at other retailers.

Customer Service Issues: Many customers have reported poor customer service experiences, including unresponsive chat interactions and difficulties in getting refunds.

Return Policy Problems: Some customers have faced issues with the return process, such as credits expiring after a year and difficulties in processing returns.

Delivery Issues: There have been complaints about delayed shipments and incorrect deliveries, with some customers being told that delays are their fault.

Negative Reviews: Backcountry.com has a low rating on review platforms, with an average of 1.7 stars from 315 reviews on Sitejabber and 1.05 stars from 20 customer reviews on the BBB.